Emergency 3311044

Term of Reference

Emergency Information Centre (AMBULANCE) – 3311044

The general objective of establishing a telephone officer is to communicate and coordinate information such as receiving, analysing, responding and providing Resolution to Requirements through telephone / radio communication calls, in the formalised emergency information centre – 3311044 . Requires from the community and health facilities, for pre-hospital care services to the sick/ victim through treatment of Primary Sokoru in Basic Life Salvation, before or during the evacuation of an ambulance vehicle to appropriate health facilities (e.g. cases of trauma, internal, fire eating, and maternity).

The specific objectives, as well as the Special Dever of the Phone Maker, are following:

  1. Acquire a call from the Community and the Health Facility (Primary, Secondary and Tertiary).
  2. Register information on the Computer Aid System online, as well as in a book.
  3. Communicate with the case analyst and the clinic in relation to the condition of the patient.
  4. Communicate / coordinate information with the Hospital / Health Centre for the sorting process.
  5. Sharing information to the medical / ambulances team that provides services in the rotation work.
  6. Communicate / coordinate information on the use of the means of emergency transportation such as Land Ambulance, Aero (MAF) and Maritime ( Ambulance Ship) vehicles for evacuation.
  7. Communicate / coordinate information with the MAF, Captain of the Boat, and Ambulance Car.
  8. Communicate / coordinate information with Delta Base (PNTL) and civil protection (firefight “Bombeiros”).
  9. Follow the process of evacuating the patient/ victim from and too designated health facilities.
  10. Prepare and submit monthly, quarterly and annual activity reports.
  11. Create a good working environment in the emergency information centre – 3311044.
  12. Provide and ensure the database of services that meet the needs.
  13. The provision of the procurement is also in compliance with the Protocol for Prevention and Control of Infection (IPC)
  14. Ensure also the guest data of the patient/ victim.
  15. Provide 24 / 7 time service.